Shipping Information

We want your order to reach you quickly, safely, and discreetly. Below you’ll find all the details about how we process and ship your order.

Shipping Carrier

All orders are shipped with DHL. Every shipment includes tracking, so you can follow your parcel from dispatch to delivery.

Discreet Packaging

Your privacy is important to us.
All parcels are sent in plain, unbranded packaging with no product details.
The return address on the label will show P.O. Labs.

Shipping Rates

Germany: €5.95 (flat rate)
European Union: €9.95 (flat rate)
We currently ship to Germany and all EU member countries only.

Processing Time

Orders are usually prepared and dispatched within 1–2 business days after payment is received.

Estimated Delivery Times

Germany: approximately 1–2 business days
Rest of EU: typically 2–7 business days, depending on destination and local delivery conditions.
(Delivery times are estimates provided by DHL and may vary slightly.)

Order Tracking

Once your parcel has been shipped, you will receive a shipping confirmation email with your DHL tracking number. You can use this number to track your delivery on the DHL website.

Important Notes

Please make sure your delivery address is complete and accurate.
If a delivery cannot be completed and is returned to us, additional shipping costs may apply.
Returns are handled separately — please refer to our Returns Policy for details.